Mrs. Richardson's
Mrs. Richardson's Hot Fudge Waffles

How can I get recipes using your products?

Click here or on the recipe navigation link for our featured Mrs. Richardson’s® recipes.

What is the shelf-life for your products?

All our dessert sauces have a shelf life of 12 months provided the product is stored at room temperature, never frozen, and is stored away from direct sunlight. Please refer to the ‘Best If Used By’ dates located on the lid of the jar.

Do I need to refrigerate your products?

Yes, once you have opened the jar, please refrigerate according to label instructions.

How long does the product remain usable after opening the jar?

The opened jar can be enjoyed for up to 30 days with proper refrigeration. Please refer to the ‘Best If Used By’ date located on the lid of the jar.

Caramel Ice Cream Sandwich

Are your products Kosher?

Please refer to our Products Page for information regarding Kosher certification on the product you are inquiring about.

Are your products gluten-free?

While they are not certified gluten free, none of Mrs. Richardson’s® Dessert Sauces are made with gluten-containing ingredients. Please refer to our Products Page for allergen information on the product you are inquiring about.

Is your manufacturing facility a nut-free facility?

Baldwin Richardson Foods is a nut-free and sunflower-free manufacturer. The facility produces no nut-based or nut-inclusive products and does not allow any ingredients into the facility which contain nut-based allergens as components of the ingredient.

Where is Mrs. Richardson’s made?

Mrs. Richardson’s® Dessert Sauces are manufactured at our facility in Macedon, NY.

Mrs. Richardson's Dark Chocolate

Are Mrs. Richardson’s® Dessert Sauces measured in ounces or fluid ounces?

The net weight of product in a jar of Mrs. Richardson’s® Dessert Sauce is 16 ounces, or 435 grams in the metric system.

Can I have your secret recipe?

No secret ingredient here, just quality ones.

What is the difference between Butterscotch Caramel and Caramel?

There is very little difference between the two products. In early 2019, we changed the name of our Butterscotch Caramel to Mrs. Richardson’s® Caramel Dessert Sauce and revised the ingredients to be free from artificial colors and flavors. Be sure to click on Where to Buy for the location nearest you. You may also purchase from our online store.

Mrs. Richardson's Sea Salt Jar

Where can I purchase a specific product?

You can search via our Where to Buy link to find the store nearest you. If you cannot find our products at your nearest store, please feel free to inquire with the store manager to stock your favorite Mrs. Richardson’s® Dessert Sauces.

Can I order your products online?

Yes, click here or on the shopping cart icon in the navigation bar on our website to place an order. Products can be shipped to any valid address in the United States and/or Canada. You can also go to CityMade to order our delicious products for yourself or send them to a friend.

Where can I find nutritional information for each product?

Visit any of our product flavor pages on our website to see the ingredients in a particular flavor as well as the ingredients we use to make our delicious sauces. Every flavor includes no artificial colors or flavors.

Mrs. Richardson's Strawberry

I have a suggestion or idea for a new product. How can I let you know?

Please submit all ideas or suggestions to ConsumerFeedback@brfoods.com, calling us at 1-888-BRFOODS, or by writing us at:

Corporate Office Address:
Baldwin Richardson Foods Co.
Attn: Customer Service Department
3268 Blue Heron View
Macedon, NY 14502

Corporate Office Phone Number:
(315) 986-2727

Corporate Office Hours of Operation:
Monday – Friday, 8am to 4pm EST

Mrs. Richardson's Dark Chocolate

Will you donate products to our event?

All donation requests can be sent to ConsumerFeedback@brfoods.com, calling us at 1-888-BRFOODS, or by writing us at:

Corporate Office Address:
Baldwin Richardson Foods Co.
Attn: Customer Service Department
3268 Blue Heron View
Macedon, NY 14502

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